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FAQ's

We’re here to help! On this page you will find answers to many of our frequently asked questions. We update this page frequently so you can find the information you need as quickly as possible, and get back to spending time with your pets.

If the answer to your question isn’t here, please contact our Love Our Pets Customer Service team 😄 🐶

Payment & Delivery

What are my payment options at Love Our Pets?

Visa, Mastercard, American Express, AfterPay & Zip Pay. Also for accelerated checkouts customers can use Shop Pay, Google Pay & Apple Pay

I have finalised my purchase online and realised I purchasaed the wrong colour/size of a certain product, what can i do?

Contact our customer service team immediately. If the item has not been processed, we can switch the items over for you.

How much do you charge for shipping?

We offer FREEWorldwide Shipping for all of our products during COVOID-19.

How long will it take for my order to arrive?

All orders are processed on the day and will arrive to your doorstep through e-packet between (13-20 days). However during COVID-19 you can expect up to two week delays.

You can view your expected parcel delivery time at any time by clicking on the link in your despatch confirmation email which will provide you our shipping partners real time update on your parcel status.

Warranty, Returns & Exchanges

Can I return my item if I change my mind?

Unfortunately due to high demand for our products we are suspending our change of mind returns policy until further notice. From 20 March 2020 we will no longer be accepting returns for change of mind. 

Do you ship outside of Australia?

Yes we ship to these following countries: US, UK, Canada, New Zealand, Europe.

Products, Prices & Stock Availability

Do the prices shown online include GST?

Only when at checkout GST is shown.

What happens if there is a recall?

On rare occasions, there may be a recall from one of our suppliers. If there is a recall and we know you purchased that item and we have your details, we will contact you and let you know all the details and confirm with you next steps.

Any product recall will also be listed on our website.